Regulation
Stop being hypocritical and give PCWs what they want
Deputy Editor’s View: Scott McGee argues that if insurers want aggregators to focus on more than just price, they should provide the claims data they’ve been asking for.
QBE’s Harris: Burnham’s prevention vision mirrors insurance
New prime minister Andy Burnham’s call for a more preventative UK highlights one of the biggest challenges facing governments and businesses alike: making good decisions about risks that haven’t happened yet, observes Jason Harris, CEO of QBE…
FOS finally makes interim leaders permanent after Thomas exit
The Financial Ombudsman Service has finally appointed Jenny Simmonds as its permanent CEO and James Dipple-Johnstone as permanent chief ombudsman, almost a year-and-a-half after Abby Thomas stepped down from the top role.
Captives consultation ‘a strong start’ by regulators
Dan Sammons, captives manager for HDI Global UK & Ireland, reacts to a consultation paper released by UK regulators on Tuesday (14 July), saying it is a strong start, but that the execution will decide its success.
Aggregator bosses plead for access to standardised claims data
The CEOs of Compare the Market, Money Supermarket and Confused have all pleaded with the government to help aggregators standardise claims performance data.
Insurance’s AI blind spot is becoming a governance risk
Pressure to innovate is pushing insurers to deploy autonomous artificial intelligence systems without fully developed controls or auditability, warns Bharat Mistry, field chief technology officer at TrendAI.
The performance gap: Why operating models define competitive outcomes in insurance
The question facing every insurance leadership team is the same: is our operating model ready for what comes next? This whitepaper explores why the performance gap is not primarily a technology problem but an operating model one and how insurers can…
Defra sets out vet reforms to ‘radically modernise the industry’
The Department for Environment, Food and Rural Affairs has today (9 July) set out what it calls “the most significant overhaul of veterinary regulation in six decades”.
FCA insists delegated authority review isn’t challenge to MGAs
The Financial Conduct Authority’s work around outsourced and delegated authority work is not to challenge the model, but more to gain an understanding of the way the sector works.
E-Bikes, e-scooters and the cost of regulatory gaps
Without coordinated reform, Faye Fishlock, partner at law firm DAC Beachcroft, warns the social and financial burden of micromobility incidents will continue to fall on victims, insurers and motorists.
The AI boomerang: Why 2026 is the year broker work outran the broker
Clients now use AI to generate work at a volume brokers cannot match by hand, so demand on brokers is climbing. This blog sheds light on the emergence of AI boomerang, the impact on broker workflows and how successful brokers can stay ahead by pairing…
Five operational gaps in insurance
When operating models can't keep pace with real-life volatility, an insurance performance gap opens up. This infographic sheds light on five structural gaps that affect financial performance, executive decision-making, and the customers insurers exist to…
Big Interview: Emma Hardy, Floods Minister
Floods Minister Emma Hardy tells Insurance Post why Flood Re is cutting premiums for lower-income households, and how she’ll make sure insurers pass on every penny of the savings.
Poverty premium adds £224 to motor insurance costs
The “tax on being poor” identified by the Financial Conduct Authority’s former head of insurance Matt Brewis remains firmly in place, according to new research from Fair By Design and the University of Bristol’s Personal Finance Research Centre.
FCA proposes further simplification of insurance rules
The Financial Conduct Authority has today (29 June) launched a consultation, proposing further simplification of insurance rules.
Campaigner calls for action to tackle the poverty premium
From postcode pricing to premium finance, Rebecca Deegan, director of Fair By Design, insists the insurance market must take further action to improve affordability and access for financially vulnerable consumers.
Q&A: Yvonne Moore, Zurich Resilience Solutions
Yvonne Moore, head of Zurich Resilience Solutions UK, speaks to Insurance Post about how resilience continues to evolve in the face of new risks, and what the firm does to prepare businesses for risk exposures.
FCA’s Reynolds reveals how watchdog wants insurers to use AI
The Financial Conduct Authority has reiterated its support for artificial intelligence adoption in insurance, with interim insurance director Graeme Reynolds urging firms to innovate while ensuring consumer protections remain at the forefront.
Alternative accommodation enters the Consumer Duty era
AirBnBs, hotels, care homes and holidays are among the tailored accomodation options being offered to customers whose homes have been damaged. Marcel Le Gouais explores a shift in claims that puts people before process.
Big Interview: Tara Waite, Premium Credit
After several years of heightened regulatory scrutiny on the premium finance sector, CEO of Premium Credit, Tara Waite sits down with Scott McGee to reflect on where the market is now, and how the firm is well placed to grow moving forward.
Peers told FCA is not up to standard
The Financial Conduct Authority is falling short of the standard needed to effectively enforce Consumer Duty, consumer advocates told peers yesterday (17 June).