Regulation
The integration problem: How disconnected broker systems are killing productivity
Insurance brokers didn't enter the industry to spend their days copy-pasting between portals. This blog highlights why many brokers are drowning in manual work and how existing technologies can be leveraged to integrate live system client data in one place, whilst enhancing the customer experience.
Pride exposes prejudice LGBTQ+ individuals face in insurance
Editor’s View: LGBTQ+ network Link’s latest survey shows many insurance professionals still feel pressure to hide parts of themselves at work, which Emma Ann Hughes argues highlights the need for insurers to move beyond Pride branding and ‘pinkwashing’…
What brokers need from a broker management system in 2026
Despite the rise of insurtech, many established brokerages continue to use legacy systems or adopt new tools without properly integrating them. This blog sheds light on the specific challenges a Broker Management System needs to solve in 2026 and why the…
Why the Financial Services and Markets Bill is a chance to reset regulation
Trade Voice: David Otudeko, director of regulation at the Association of British Insurers, breaks down why the government's new financial services bill is a chance to refresh the map of regulation.
Inside FCA’s AI test: Avantia reveals regulator’s view
Mark Eastham, CEO of Avantia, the sole insurer participant in the Financial Conduct Authority’s Artificial Intelligence Live Testing initiative, has shared what the MGA has gained from direct engagement with the regulator.
UK insurance chiefs’ demand for AI tools driving M&A plans
More than a quarter of insurance company chief executives have said an appetite to boost their artificial intelligence toolkit is driving their acquisition plans, but some are struggling with resistance from staff, according to a new survey.
House of Lords to probe insurance market
The House of Lords Financial Services Regulation Committee has today (21 May) launched a new inquiry on the regulation of the UK’s consumer insurance market.
Why the regulators are looking more closely at MGAs
MGAs are facing intensified oversight as regulators review delegated authority models, but Marcel Le Gouais asks could the scrutiny jumpstart measures to resolve claims and data quality issues?
FCA’s Reynolds outlines insurance priorities
Graeme Reynolds, director of competition and interim director of insurance at the Financial Conduct Authority, takes centre stage in the latest Insurance Post Podcast, setting out the regulator’s key priorities for the market.
FCA issues ghost broker warning to young drivers
The Financial Conduct Authority has warned 17 to 25-year-olds about fake car insurance, after research found 49% of young drivers have bought policies through social media.
Ombudsman strengthens approach to vulnerability
The Financial Ombudsman Service is strengthening its approach to vulnerability, and how it supports people where the impact of a financial dispute may be especially severe.
Ex-FCA expert backs AI to read emails for misconduct
Insurers are likely to ramp up their internal communications monitoring by using artificial intelligence to ‘read’ and understand emails, calls and texts in order to comply with the incoming non-financial misconduct rules, according to a former regulator.
TimeTo: Reflect on the 2026 Biba Conference
Content Director’s View: This week a swathe of the UK general insurance sector decamped to Manchester for the annual British Insurance Brokers’ Association conference. Jonathan Swift reflects on some of the themes and talking points of the 2026 iteration.
Industry welcomes fresh Financial Services Bill
The insurance industry has reacted following the introduction of the Enhancing Financial Services Bill introduced in the King’s Speech yesterday (13 May.)
City minister outlines plans to cut regulatory burden
Speaking at the opening of the British Insurance Brokers’ Association conference, City minister Lucy Rigby outlined the UK government’s plans to ease the regulatory load.
Reeves stand-in Rigby calls for insurance innovation in insecure world
Speaking at the Global Risk Summit, Lucy Rigby, economic secretary to HM Treasury, said the government needs to act with urgency to ensure it is supporting financial services and the economy.
FCA outlines how insurers must up their claims game
The Financial Conduct Authority has warned insurers they must improve claims handling standards and consumer understanding of cover following concerns raised in the Which? super-complaint into home and travel insurance.
How top-rated insurers manage reviews
In insurance, because decisions are emotional as well as financial, reputation is built on how insurers listen and learn from customer experiences. This article explores how top-rated insurers use customer reviews to understand and improve the…
Why now is the time to introduce a new Financial Services Bill
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers Association, says the time is now for a new Financial Services Bill to help supercharge the broking sector.
Insurance industry’s most powerful leaders revealed
Insurance Post’s Power List cuts through the noise to reveal who really moved markets, shifted outcomes and shaped the UK general insurance sector over the last 12 months.
Hannah Gurga, ABI and Graeme Trudgill, Biba
As leaders of two of the sector’s most influential trade bodies, Hannah Gurga and Graeme Trudgill have become a formidable dual force shaping how insurance engages with government, regulators and the public.